Accommodation Operations & Services

Develop and demonstrate the knowledge and skills you need to find your first job in accommodation services or progress into a supervisory or managerial role. These are ideal for anyone working in accommodation services from those looking to their first role to those moving into a supervisory position.

Subject Areas

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Learn about coordinating and administering hotel services such as catering and accommodation facility

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Learn to oversee all aspects of hotel operations, including human resources, guest services, facilities maintenance and finance and accounting.

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Customer Services

Lear about guest service tasks, answer telephone calls, hotel reservations, assign rooms, issue keys, and collect guest payment and billing information.

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