Accommodation Operations and Services

These qualifications develop and demonstrate the knowledge and skills you need to find your first job in accommodation services or progress into a supervisory or managerial role. These are ideal for anyone working in accommodation services from those looking to their first role to those moving into a supervisory position.
The Level 1 qualification covers an introduction to the hospitality and catering industry, safety at work, customer service, accommodation services and cleaning accommodation areas.
The Level 2 qualification covers safety at work, customer service skills in accommodation services, accommodation services, cleaning accommodation area, provide a linen service.
The Level 3 qualification covers maintain a healthy, safe and secure working environment, supervise customer service, supervise staff training, principles of supervising and leading teams, resource management in accommodation services, supervise accommodation services, maintain accommodation services supplies.

Course Content

The Level 1 Certificate in Accommodation Services is for candidates who want to begin a career within the hospitality industry, specialising in accommodation services. They will wish to progress as a qualified housekeeper. Candidates are required to demonstrate the ability to perform the necessary practical skills and the knowledge required to complete the assessments.

Guided Learning Hours:

190 - 190

 

Total Qualification Time:

209

The Level 2 Diploma in Accommodation Services is for candidates who wish to work in the hospitality industry and already have knowledge of the basic principles of the work involved in an accommodation services department, or who can demonstrate commitment and enthusiasm to work and study in order to supplement their existing knowledge. They will wish to progress as a qualified housekeeper. Candidates are required to perform and complete practical assessments and demonstrate knowledge through assessment.

Guided Learning Hours:

205 - 205

 

Total Qualification Time:

226

The Level 3 Advanced Diploma in Accommodation Operations and Services is for candidates who have gained experience in accommodation services and wish to extend their departmental knowledge of planning, monitoring and supervising staff and physical resources. They will wish to progress as a qualified housekeeper in a supervisory role. Candidates are required to demonstrate their supervisory skills, both knowledge based and practically, in order to fulfil the requirements of assessments.

Guided Learning Hours:

205 - 205

 

Total Qualification Time:

226